We live in interesting times. The ever-increasing rate at which technology broadens our horizons has never been so apparent, and our world seems perched on the cusp of incredible change. Each new day brings fantastic new technologies that change the ways we interact and ...
The concept of Fast Track handling was one of the hot topics in 2008-2009. This was the time when new customer service models along with emerging technology began to make its way into the insurance industry. Since then, Fast Track claim initiatives have been in a flux primarily ...
Have you ever had difficulties filing a claim? There is no doubt that the claims process can be inefficient, time consuming and even frustrating. Claims handling is a collaborative, multi-step process that can present many challenges along the way. Think of it like a relay race. ...
A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for Property and Casualty Insurance Executives, followed by promoting growth, and reducing costs. Referencing a 2014 study conducted by Genpact, the article quotes that ...
The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. However, recently, one technology began triggering fast adoption even in the insurance area, and for several reasons. This technology is the mobile real-time ...
If we look into the sales process for any collision repair facility, the most common sales model that exist involves selling of the repair service on site. This means that an owner of the vehicle has to come out to the shop in order to inquire about repairs, get an estimate, and ...
Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have different initiatives at play simply depending on the state of the internal IT operations. The carriers that managed to get ahead by investing into the right technology ...
Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to point out which claim handling efforts take 80% of time, but produce only 20% of the results. Let’s take it further. The item identified as the answer for the ...
This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article focusing in on the definition of the most important metric in claims, this one outlines 5 ways that an organization can do to effectively improve this metric. ...
Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, however, there is one metric that has a much higher value than any others. It is customer satisfaction of the customer post claim. Keeping track of this metric is ...
As of March 27 2021, Livelogik is now Livegenic!
You’ll still have the same access to all the same great features, just under a different brand. If you have any questions, please email hello@livegenic.com