We live in interesting times. The ever-increasing rate at which technology broadens our horizons has never been so apparent, and our world seems perched on the cusp of incredible change. Each new day brings fantastic new technologies that change the ways we interact and ...
A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for Property and Casualty Insurance Executives, followed by promoting growth, and reducing costs. Referencing a 2014 study conducted by Genpact, the article quotes that ...
The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. However, recently, one technology began triggering fast adoption even in the insurance area, and for several reasons. This technology is the mobile real-time ...
If we look into the sales process for any collision repair facility, the most common sales model that exist involves selling of the repair service on site. This means that an owner of the vehicle has to come out to the shop in order to inquire about repairs, get an estimate, and ...
Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to point out which claim handling efforts take 80% of time, but produce only 20% of the results. Let’s take it further. The item identified as the answer for the ...
This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article focusing in on the definition of the most important metric in claims, this one outlines 5 ways that an organization can do to effectively improve this metric. ...
Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, however, there is one metric that has a much higher value than any others. It is customer satisfaction of the customer post claim. Keeping track of this metric is ...
Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you aren't that company -- always seek ways to improve customer satisfaction. Any business's success rides on quality customer service interactions. Studies ...
As of March 27 2021, Livelogik is now Livegenic!
You’ll still have the same access to all the same great features, just under a different brand. If you have any questions, please email hello@livegenic.com